Getting Started


How do I sign up?

You can sign up from the website (www.pet24care.com), the iOS app, or the Android app. Look for the link called "Sign Up". In both the iOS and Android apps, you'll see the Sign In option as default. At the bottom of that screen, you'll see "Don't have an account" followed by a link "Sign Up". Click on this link.

1) On this Sign Up screen, make sure the "Pet Parent" tab is selected. If "Provider" is selected, toggle the tab from "Provider" to "Pet Parent".

Enter the phone number or e-mail you would like to register with. Then choose a password. In the interest of your privacy, you will be asked to choose a password that meets our security policy. Click on "Sign Up".

2) You will now be asked to verify your e-mail or phone number. Enter the verification code that you just received on your phone in an SMS or in your e-mail. If you didn't receive the code yet, you can click "Resend Verification Code" which will generate and send you a new verification code. Be sure to check for this code in your spam or trash folder if you don't see it in your inbox or primary folder.

3) You'll now be promoted to enter your name, your date of birth, and an address. Enter this information and you all set!

Can I share my password with family members?

You can, but we don't recommend it. We recommend that all family members that need access to a pet's profile create their own user accounts (with their own e-mails/phone numbers). There's an easy way to share the ownership of a pet among multiple users, each having their own set of sign in credentials (e-mail/phone). Refer to "Sharing ownership of Pets".

SHARING AND TRANSFERRING OWNERSHIP OF PETS


I want all my family members to have access to my pet. Is that even possible?

Yes, it's possible for more than one user to have access to a pet's profile. We've a nifty feature to make this happen! Look for the option "Share Ownership" in your pet's profile. Simply type in the complete e-mail or the phone number of the person you want to share access of your pet with. a) If the e-mail or phone is associated with a registered user of Pet24Care, this action will trigger an e-mail or phone text (SMS) notification to them informing them of your intent; when they sign in, they will see this pet in their account and have the same level of access as you to this pet's profile and activities. b) If the e-mail or phone is not associated with a registered user of Pet24Care, this action will trigger an e-mail or phone text (SMS) notification to them informing them of your intent; once they sign up and create a Pet Parent account, they will see this pet in their account and have the same level of access as you to this pet's profile and activities.

I had shared access to my pet with another user. I no longer want them to have access. What can I do?

If a pet is already shared, the pet's profile will show a link called "Pet Parents" and the number of co-parents. Click on this link and stop access for this user. You'll see an in-app message confirming that the said user no longer has access to this pet. This action doesn't trigger any notification to the user whose access to the pet was just revoked. Remember that all co-parents have the ability to revoke access for any co-parent including themselves

I want to transfer access to my pet to another user. What should I do?

Look for the option "Transfer Ownership" in your pet's profile. Simply type in the complete e-mail or the phone number of the person you want to transfer access of your pet to. a) If the e-mail or phone is associated with a registered user of Pet24Care, this action will trigger an e-mail or phone text (SMS) notification to them informing them of your intent; when they sign in, they will see this pet in their account and will have complete and sole access to this pet's profile and activities. You (and all current co-parents in case the pet is currently shared) will lose access to the pet and no longer see the pet in your account. b) If the e-mail or phone is not associated with a registered user of Pet24Care, this action will trigger an e-mail or phone text (SMS) notification to them informing them of your intent; once they sign up and create a Pet Parent account, they will see this pet in their account and will have complete and sole access to this pet's profile and activities. You (and all current co-parents in case the pet is currently shared) will lose access to the pet and no longer see the pet in your account.

LOGGING PET ACTIVITIES AND VITALS


What kind of daily activities can I log?

You can log the following activities: Food, Water, Pee/Poo, Workouts, Sleep.

What kind of vitals can I log?

You can log the following health vitals: Weight, Height, Length, Temperature, Heart Rate.

POSTING PHOTOS AND VIDEOS - GALLERY AND SOCIAL NETWORK


How do I upload pictures and videos?

You upload a picture or video as part of a post. Go to "Gallery" and click the "+" button. You'll be prompted to enter text and upload photos and videos. Your posts can also be text-only or photo/video-only.

Can I set visibility for pictures and videos I upload?

Yes, you can do so by setting the visibility of the posts that has the pictures and videos. Simply select the visibility level you desire for your post: Only Me, Followers, Public.

I published a post. Now I want to make it accessible to only my followers. What do I do?

Go to your post. Click on the ellipsis (three dots) and click on Edit. You can now change visibility of the post. Simply select the visibility level you desire for your post: in this case, Followers.

How many videos and photos can I upload in one post?

You can upload up to 10 photos and videos in one post. Each photo can be up to 15 MB in size and each video can be up to 60 seconds in duration.

Can I search for other users I know?

Yes. Go to the "Connections" tab and enter the username or gallery username (if they use a different name for their posts) that they of the user you want to add to your connections. If the user is registered on Pet24Care, you'll see them in the results. Simply, click the "Follow" button next to their name in the search results.

What is considered original content?

Pet24Care considers content to be original if it meets one of the following criteria: A) You created the content yourself. B) You've been granted a licence for the content or you've bought the copyright for the content. C) The use of the content is considered ‘fair dealing’.

I don't want to use my account username while posting. Do I have an option?

Yes, for your pet parent account, you can set an alias and a username that's different from your account name. Additionally, you can set a picture for your gallery that's different from your account profile picture. Go to Gallery and click on the "Profile" tab. Your default name in the gallery is your account name. Click on the Edit (pen) icon next to your name. You'll now see a screen that allows you to do the following: A) Enter an alias. B) Enter a username. C) Upload a picture. These are what will be shown in all your gallery posts.

Who owns my content?

You own your content at all times and retain all intellectual property right over it. A) When you publish your content and set visibility of the post to "Only Me", you grant Pet24Care permission to store it on our servers and display it to you as a registered user of Pet24Care. B) When you publish your content and set visibility of the post to "Public", you grant Pet24Care a license to use it and permission to store it on our servers and display it to any registered or unregistered user of Pet24Care. C) When you publish your content and set visibility of the post to "Followers", you grant Pet24Care a license to use it and permission to store it on our servers and display it to those registered users of Pet24Care who are your followers.

ASKING AND REPLYING QUESTIONS IN THE COMMUNITY FORUM - ASK AN EXPERT


How do ask a question?

Go to "Forum" and click the "+" button. Type your question. Attach photos if you want to. Click on "Submit Question" or "Post".

I don't want my username to be seen next to my published question. What do I do?

Before you post a question, click the "Post anonymously" checkbox on.

I published a question. Now I don't want my username to be seen next to my published question. What do I do?

Go to "Forum" and click on the "My Questions" tab. For the question you no longer want your username to be shown, click on the ellipsis (three dots) and click on Edit. Click the "Post anonymously" checkbox on. Click on "Submit Question" or "Save".

I published a question. I need to edit it. Is there an option to do so?

Yes. Go to "Forum" and click on the "My Questions" tab. For the question you want to edit, click on the ellipsis (three dots) and click on Edit. Do your changes (alter text or add/remove photos). Click on "Submit Question" or "Save". You are all set.

Who can reply a published question?

Any registered user can reply a published question.

I want to reply a question. How do I do it?

Click on the question to bring up its detail view. Type your reply. Attach photos if you want to. Click on "Reply" or "Post".

I don't want my username to be seen next to my published reply. What do I do?

Before you post your reply, click the "Post anonymously" checkbox on.

I published a reply. Now I don't want my username to be seen next to it. What do I do?

Go to "Forum" and click on the "My Replies" tab. You'll see the list of questions you have replied. Choose the appropriate question. You'll see your published reply. Click on the ellipsis (three dots) and click on Edit. Click the "Post anonymously" checkbox on. Click on "Reply" or "Save".

TRACKING WORKOUTS: WALKS, RUNS, HIKES, AND MORE


How do I record walks, runs, and other workouts?

Yes. There are two ways to keep a record of walks and runs.

A) TRACK AUTOMATICALLY
i)This mode requires the app to have access to your device's location. ii) Click the "+" button on the home screen. Click "Workouts" > "Track". Optionally, go to Workouts. Click "Ready for a workout?" or the "+" button, and select "Track workout" on the next screen. iii) Add one or more pet that you're taking out for a walk or run. Select the type of workout: Walk, Run, Hike. iv) Click on the Play button. The app is now tracking the activity. [If you didn't provide the app the permission to track the location of your device during installation, it will now prompt you to do so.] You can record activities during the walk such as water, food, pee, poo by simply clicking the appropriate icons. You can take and attach pictures too. Click on the Timeline icon at any time to see the sequence of activities during this walk. v) When you are done, simply click on the Stop button. It will prompt you to either discard or save the walk data. Click Save if you would like the data for this walk to be recorded and available to you later. Else, click "Discard".

B) LOG MANUALLY
i) Click the "+" button on the home screen, click "Workouts" > "Manual". Optionally, go to Workouts. Click "Ready for a workout?" or the "+" button, and select "Log workout" on the next screen. ii) Add the pet that you're logging the workout for. You can now enter the details of past workouts. You can give the workout a name, enter distance, duration, steps, enter notes for the workout, even attach pictures of the workout.

Where do I see past workouts?

You can view all saved workouts by day, week, and month by going to Workouts and then selecting the pet for which you want to see saved workouts.

Can I set workout goals for my pet?

Yes. Go to "Workouts". Select the pet for which you want to set goals. Click on the gear icon. You can now enter daily goals for distance and duration for the selected pet.

NOTIFICATIONS


What type of notifications will I receive?

Notifications can be

A) Push notifications that you see on your mobile device if you are signed into the Pet24Care app.
B) E-mail and Phone Text (SMS) notifications.

When will I receive e-mail and phone notifications?

You can configure your settings for receiving e-mail and phone notifications for the following events:

A) Your appointment has been scheduled, rescheduled, or cancelled.
B) Someone has shared the ownership of a pet with you.
C) Someone has transferred the ownership of a pet to you.
D) Someone has shared a health record with you.

When will I receive push notifications?

You can configure your settings for receiving push notifications for the following events:

A) Your appointment has been scheduled, rescheduled, or cancelled.
B) Someone has shared the ownership of a pet with you.
C) Someone has transferred the ownership of a pet to you.
D) Someone you follow has published a new gallery post.
E) Someone has liked your gallery post.
F) Someone has commented on your gallery post.
G) Someone has started following you.
H) Your post has been featured or has won a contest.
I) Someone has replied your question in "Forum".
J) Someone has liked your question or reply in "Forum".
K) Someone has logged an activity or vital for your pet.
L) Someone has shared a health record with you.

What type of notifications will I receive?

Notifications can be

A) Push notifications that you see on your mobile device if you are signed into the Pet24Care app.
B) E-mail and Phone Text (SMS) notifications.

PRICING


How much does a Pet Parent account cost?

Pet Parent accounts are free. Pet24Care doesn't charge pet parents a fee on services offered by contractor providers. However, we offer an optional "peace of mind" add-on that costs a flat $5.

VERIFICATION OF SERVICE PROVIDERS


Does Pet24Care employ pet care service providers?

No. Pet24Care does not employ any care provider, nor is it responsible for the conduct of any care provider. Pet24Care provides information and digital tools to connect pet owners with providers of pet care services and sellers of pet products. Pet parents/owners are solely responsible for selecting an appropriate care provider for their pets and for complying with all applicable laws in connection with any employment relationship they establish. Pet24Care does not provide medical advice, diagnosis or treatment or engage in any activity that requires a professional license.

Does Pet24Care carry out background check or screening of service providers?

Yes. Backgrounds checks are mandatory for businesses to be published as in-network providers on Pet24Care. Pet24Care carries out thorough background checks for the staff of businesses (service providers) via reputed background screening companies.

PRIVACY AND SECURITY


Is Pet24Care GDPR compliant?

Yes. The Pet24Care website and iOS/Android app are GDPR compliant. We take pride in how serious we are about safeguarding your privacy and ensuring that only you and your authorized network have access to your information.

How secure are the Pet24Care apps and the website?

Our platform leverages contemporary encryption methods and technologies to ensure your data is secured away from unintended users and hackers (both humans and machines). All data is guaranteed to be secure when in motion (refers to when the data is being transferred between authorized users and Pet24Care servers via the internet), in use (refers to when data is being accessed and changed by authorized users), or at rest (refers to when the data is stored).

Where is my data stored?

Your data is stored on dedicated Pet24Care servers hosted on the Amazon Web Services infrastructure that has passed stringent guidelines of data security.